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RETURNS & REFUNDS

Last updated: August 29, 2026

RETURN REQUESTS

You may request a return within 14 days after your order is delivered. This policy does not limit any mandatory consumer rights that apply in your country or region.

To request a return, email kuristoreofficial@gmail.com with your order number, the item you want to return, and the reason for your request. If the item arrived damaged, incorrect, incomplete, or defective, include clear photos or a short video when possible.

Please do not send an item to the address shown on the shipping parcel or directly to the manufacturer. If a physical return is required, we will provide the correct authorized return instructions and destination by email after reviewing your request. The return destination may vary depending on the product and fulfillment location.

RETURN CONDITION

For a change-of-mind return, the item must not have been used beyond what is reasonably necessary to inspect its nature, characteristics, and functionality. Please keep the original packaging where reasonably possible. A receipt or other proof of purchase is required.

DAMAGED, INCORRECT, MISSING, OR DEFECTIVE ITEMS

Please contact us as soon as possible if an item arrives damaged, incorrect, incomplete, or defective. Contacting us promptly helps us investigate the issue, but this does not limit any longer period or remedy available under applicable consumer law.

After reviewing the evidence, we may offer an appropriate replacement, resend, repair, partial refund, or full refund. We may ask you to keep the product while the case is reviewed.

RETURN SHIPPING COSTS

If we confirm that an item is damaged, defective, incorrect, or incomplete, KURI will provide a reasonable solution and will cover reasonable return costs when a physical return is required.

For an eligible change-of-mind return, the customer is responsible for return shipping unless applicable law requires otherwise. Original standard delivery charges are refunded when required by applicable law.

REFUNDS

We will notify you after we receive the returned item or acceptable proof of return and complete our review.

Approved refunds are issued to the original payment method. We process approved refunds without undue delay and, where applicable law requires it, within 14 days after receiving the returned item or acceptable proof that it was sent.

Your bank or payment provider may need additional time to post the refund.

ORDER CANCELLATIONS

If you need to cancel an order, contact us immediately. We will try to cancel it before processing begins. If the order has already been processed or shipped, the return procedure above applies.

EXCEPTIONS

Certain products might not be eligible for a change-of-mind return, including personalized goods, perishable goods, gift cards, and sealed hygiene products after the seal has been opened, where permitted by law.

Sale and promotional items keep the same mandatory consumer rights as full-price items.

CONTACT

For return or refund assistance, email kuristoreofficial@gmail.com. Include your order number so we can assist you more quickly.